FAQS

  • Frequently Asked Questions

    The Pen
    Need any training before using the 3D Pen?

    No need any training to use this 3D Pen. Just a little practice so that you can start to enjoy it.

    Can children use this 3D Pen?

    Absolutely! Anyone can use this 3D Pen to draw and create! While we recommend the 3D Pen for children above 5 years old. You can also give some simple guidance for children from 5 to 12 years old.

    Is the 3D Pen good for left-handed people?

    Sure, the pen is designed capable for both left-handed and right-handed people.

    What power supply does the 3D pen use?

    The 3D pen use a wall plug powered with 110-240v(the plug wire is long enough to operate freely). Appropriate plug pack and pins will be delivered to your country, and we also include one free of charge universal travel adaptor in case you want to enjoy your trip together with the 3D Pen.

    How long does the 3D Pen need to warm up?

    The 3D Pen only takes one or two minute to warm up. When you plug in the power, the LED indicator light is red. The pen is ready to use when the light turns blue.

    Is the 3D Pen nozzle hot?

    Yes! the pen nozzle is hot, can reach to 230°C (446°F), so please do not touch the pen tip.

    How to load the filament?

    After the LED light turns to blue, press the “Forward” button(the largest button at the pen head) to insert the material, until the line is smoothly and evenly to be inserted. Keep pressing the button until material extrudes from the pen nozzle.

    Can I adjust the filament extruding speed of the 3D Pen?

    Yes, you can adjust it to slow or fast. There is a switch on the topper side of the 3D Pen. The positive symbol “+” means fast, the negative symbol “-” means slow. So that you can draw some large items by using “+” and also draw some small subtle object by using “-“.

    How to change the filament color?

    Press the Backspace button, hold the filament, and slowly pull it out very gently when feeling that there is no more filament left in the pen. And then you can load another color.

    Does the 3D Pen make much noise?

    The 3D Pen makes a little bit noise when extruding filament.

    How about the warranty?

    The 3D Pen itself is covered by one year limited warranty. The power plug has 6 months limited warranty. And the filament has 3 months warranty.

    The Plastic

    Can I use 3mm filament?

    So far our 3D Pen can only use 1.75mm filament. That’s why it has advantage in drawing very subtle and small objects with higher precision. We will keep this idea in mind in future model upgrade.

    How can I get more plastic?

    You can order at our online store or contact our sales person for bulk purchase. Although there are many 1.75mm filament material out there on the market, we still recommend our own plastic which formally approved and test by ourselves. We are not able to guarantee any damage to your pen or injury to you if using filament other than ours. And the warranty will also be void.

    Does the 3D Pen emit any smoke or fume?

    The mechanism of the 3D Pen is to heat the plastic and then the plastic cools down and solidify very quickly. The 3D Pen just gives off very little fume occasionally which is totally not toxic to human body. ABS is very common used in our daily life and the PLA is one kind of bioplastic which is mainly made of farina.

    Can I use other plastic, but not ABS or PLA?

    We have not yet tested other plastic other ABS and PLA on the 3D Pen, so we can not guarantee the proper functionality or performance for it. We strongly recommend to use our approved ABS and PLA material. Anyway, once any other material is analyzed and tested, we will publish it and keep you posted.

    What is the difference between ABS and PLA?

    Simply put, the ABS is with more hardness and recyclable and PLA has more stickiness on glass and metal and it’s compostable. Both are good for modeling. Please click here to view full comparison.

    Can I melt the plastic and reuse it?

    The 3D Pen should not load again the used plastic. ABS can be recycle in other way. PLA is also a good choice because it’s a biodegradable material which is eco-friendly to environment.

    Is the plastic hot when it comes out of the pen tip?

    Yes, the plastic is hot but is still touchable. So that you can still use your hand to adjust the filament coming out of the pen tip.

    Can I buy and use a spool of plastic for the 3D Pen?

    Yes, you can buy a spool of plastic in our online store. But the 3D Pen is unable to unwind the spool of filament(that a 3D printer is able to), so we recommend to cut it into 10″ length before use. You can also buy the filament pack that listed in our shop which already cut into 10″.

    Can I leave the filament in the 3D Pen after power cut off?

    When finish using the 3D Pen every time, we suggest to draw back the filament out of the pen. Please review user manual to do so properly.

    Do you offer any fluorescent plastic?

    Absolutely, in the default filament pack, there are 10 strands of fluorescent samples included in the box. If you wish to buy more, welcome to order in our shop.

    Distribution and OEM
    Can you ship to my country?

    Yes, we can ship worldwide. You can also consult with our active sales representative for fast and bulk deliver.

    Can I resell or distribute in my country?

    It’s always welcome to discuss and start promising cooperation with us the the distribution of the 3D Pen in your country. Please email us or call us, our people is standby to talk.

    Does the 3D Pen pass any test or certified by any regulation?

    That’s for sure. The 3D Pen has passed CE, RoHS and FCC by qualified third-party test laboratory. And the filament plastic is certified by RoHS.

    Can I order one sample unit or a small quantity?

    Sure, if you are the end user or a small wholesaler, please free feel to use our convenient online store here to order.

    Who will undertake the shipping cost?

    There are 2 ways for option 1)Shipping cost collected by customer’s shipping A/C if available(FEDEX/UPS/DHL) 2)Customer pays to us confirmed freight cost and we prepaid to courier. You can also visit our online store here to make the purchase, it’s free shipping.

    For bulk order shipping, please inquire with our sales elite for best offer. Email us or Talk over Skype.

    Can you print the customer's logo and company name both for product and package and their cost?

    Yes. Both are acceptable with MOQ 500pcs, customer provides the logo design in PHOTOSHOP, CORELDRAW or Adobe Illustration format, then our designer issues design sketch for confirmation. Printing charge differs from logo color and printing craft.

    What’s your payment term for formal bulk orders?

    We prefer to accept T/T than other ways. 30% down payment and balance paid before shipment or after inspection.

    How to arrange shipment?

    1)Appointed forwarder from customers: we directly deliver finished goods to them and they take care for the whole shipping issues 2)Using our cooperated shipping agents(always with good shipment discount).

    For online customers, we will ship it with free shipping using registered air mail.

    Do you offer any after-sale service?

    We will supply one year warranty and provide additional 1% spare accessories as after service. Besides, we have standard RMA procedure.

  • Still Need Help?

    Ask On Support

    If you can not find the answer, welcome to send us an email at support@yaya3dpen.com or go to the Contact Us page for more contact methods.

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